Found a bug, or want to suggest something? Tell us below. If you are reporting a problem, the most useful thing you can include is what you were doing right before it happened, and whether it happens every time.
You can also email [email protected]. The form and the email reach the same person.
What makes a report useful
We can fix a problem much faster when we can make it happen ourselves. A few short lines are enough:
- What you did. The steps right before it went wrong, in order. “Downloaded an offline area, went into aeroplane mode, reopened the app” is enough.
- What you expected. This tells us whether the app is broken or just works differently from what you needed.
- What happened instead. The exact wording of any error message, if there was one.
- Whether it happens every time. A problem we can repeat is usually fixed quickly. One that happened once is much harder to track down.
If the app opened this page for you, the App details box above already has your version, platform and device in it. That tells us whether the bug is already fixed in a newer build. You can edit or clear it before you send.
Things to check first
- Maps blank with no signal. Offline maps cover the areas you saved before you left, not everywhere you pan to. The documentation covers saving an area and checking what is stored on the device.
- A location is off by a consistent distance. This is usually a coordinate format or datum mismatch, not a GPS fault. Check which format the readout is set to.
- Team Sync will not connect. Turning the connection on is all it takes. There is no separate visibility setting. If a server refuses the connection, the TAK server guide covers running your own and what the relay expects.
- A purchase has not unlocked Pro. That is a billing question. The refund policy says who to contact for each store, which is faster than this form.
What happens after you send
One developer reads every message. There is no ticket number or automatic reply, so an answer can take a while.
Your email is optional. We only use it if we need to ask you something to reproduce the problem. Without it the report is still read and acted on, but we can't reply.
The address is used to reply about this report and nothing else, and it is never added to a mailing list. The privacy policy says what is stored.
Fixes ship with the next release. The downloads page always has the current build for every platform.
Security reports
If you found something that affects security or privacy, such as license checks, account access or another user's location data, email [email protected] instead of using this form.
Please tell us before you post it publicly. Security reports are handled first.