What this policy covers
The core ZYRNTOPO app is free. There is nothing to refund unless you bought ZYRNTOPO Pro, which unlocks Team Sync, the tactical bridges and the power lines overlay. Pro is sold two ways:
- Permanent, one payment. Yours for good. It does not expire, nothing renews, nothing is charged again, and there is nothing to cancel.
- Monthly subscription. Charged once a month until you cancel. You can cancel at any time, from the link in your purchase receipt or by emailing us; Pro then keeps working until the end of the period you have already paid for, and you are not billed again.
Everything below applies to both unless it says otherwise.
This policy is published by Grange Dev Group, the developer of ZYRNTOPO, and applies to purchases of ZYRNTOPO Pro however you made them.
Who refunds you depends on where you bought
We do not take card payments ourselves. Every purchase goes through either an app store or a payment provider acting as merchant of record. That company is the legal seller for the transaction, collects the tax and issues any refund. Whoever took the payment handles the refund, so start there:
Bought directly from us, on this website
Payment is handled by the provider named on the checkout page, acting as merchant of record. Refunds are approved by us and paid out through that provider, back to your original payment method. Our own 14-day policy in section 3 applies, on top of any statutory right you have.
Bought through Google Play
Google is the seller. Google Play gives you a self-service refund within 48 hours of purchase, from the Play Store app or play.google.com/store/account. That is the fastest route and needs nothing from us. After 48 hours, request the refund from Google Play support, or email us and we will support the request. Google Play's own refund policy and terms govern that purchase.
Bought through the Apple App Store
Apple is the seller, and Apple handles every App Store refund. Developers cannot issue them. Request one at reportaproblem.apple.com. If Apple declines and you believe the purchase was faulty or misdescribed, email us and we will help you take it up with them.
Bought through the Microsoft Store
Microsoft is the seller. Request a refund from your Microsoft account order history, generally within 14 days of purchase, under Microsoft Store policy.
Our 14-day refund window for direct purchases
If you bought ZYRNTOPO Pro directly from us, you can ask for a full refund within 14 days of your purchase, for any reason: it didn't do what you hoped, it doesn't run well on your hardware, you bought it twice by accident, or you changed your mind. You don't have to give a reason, and we don't deduct a processing fee. You get the amount you paid, including any tax collected on it.
We offer this even though the purchase is digital content delivered instantly, and even where the law would let us refuse.
EU, EEA and UK: your statutory right of withdrawal
If you are a consumer in the European Union, the EEA or the United Kingdom, you normally have 14 days to withdraw from a distance contract without giving a reason, under the EU Consumer Rights Directive (2011/83/EU) and, in the UK, the Consumer Contracts Regulations 2013.
For digital content that is delivered immediately, such as a Pro unlock, that right ends once delivery has begun, but only if you were asked for, and gave, two things at checkout:
- your express consent to us starting delivery immediately, before the 14-day period ends; and
- your acknowledgment that giving that consent means you lose the right of withdrawal.
Our checkout asks for both, and records your answer. If we did not obtain both from you, your 14-day right of withdrawal survives and you may exercise it by telling us. An email saying you are withdrawing is enough, and there is no form to fill in. In practice this rarely matters, because the 14-day policy in section 3 is at least as generous as the statutory right and we apply it worldwide.
Nothing in this policy limits your rights under mandatory consumer law in your country of residence, including rights in respect of digital content that is faulty, not as described, or not fit for purpose.
What happens to your Pro license after a refund
When a refund is issued, the Pro entitlement on your ZYRNTOPO account is revoked and the signed license token issued to it stops being renewed. Because licenses are verified on your device and are valid for a period after they are issued, Pro features may keep working until the license on that device expires; we do not treat that as something you owe us for.
Your own data is never touched by a refund. Saved maps, offline tiles, tracks, waypoints, notes and gear lists live on your device, not on our servers, so a refund cannot delete them. The app goes back to the free tier, which keeps every mapping, navigation and terrain feature.
When we may decline a refund
A direct refund may be declined where:
- the request comes more than 14 days after purchase and no statutory right or fault applies, although you can still ask, because we look at these case by case;
- there is evidence of fraud or payment abuse, such as a stolen card, or a pattern of buying, refunding and re-buying to keep using Pro for free;
- the account's Pro entitlement was transferred to another account and consumed there, so the thing you bought no longer sits on the account asking for the refund; or
- the purchase was made through a store (Google, Apple, Microsoft), because the store holds the payment and only the store can refund it.
Declining a refund never affects your statutory rights, and it never affects the free app.
How to request a refund
Email [email protected] with:
- the email address on the purchase (and on your ZYRNTOPO account, if different);
- the order or receipt number, from the confirmation email; and
- where you bought it: our website, Google Play, the App Store or the Microsoft Store.
A sentence about what went wrong helps us fix the app, but you don't need to give one to get a refund.
We aim to reply within 5 business days. Once a refund is approved, the money goes back to your original payment method. How quickly it arrives depends on your bank or card issuer, and usually takes another 5 to 10 business days. We will tell you the date we issued it, in case you need to ask your bank about it.
Chargebacks: talk to us first
If something looks wrong on your statement, email us before opening a chargeback with your bank. A chargeback on a digital purchase typically freezes the account and the entitlement while the dispute runs, costs the merchant of record a fee whatever the outcome, and takes far longer than asking us for the refund. A good-faith request inside the 14-day window gets a refund.
Price, tax and currency
The price and currency shown on the checkout page or store listing at the moment you buy is what applies. For a subscription, that is the price of each recurring charge, and we will tell you before it changes. Depending on where you live, VAT, GST or sales tax may be added at checkout, or may already be included in the displayed price. The checkout page shows the exact total before you pay. A refund returns the full amount you were charged, tax included. Where your payment provider or bank applied a currency conversion, the amount that lands back may differ slightly because of exchange-rate movement between the two dates; that difference is the bank's, not a deduction by us.
Changes to this policy
We may update this policy, for example when a new store or payment provider is added. The version published on this page at the time of your purchase is the one that applies to that purchase, so a later change cannot retroactively narrow a refund you were already entitled to. Material changes are reflected here with an updated date.
Contact
Refund questions, or anything else about a purchase: [email protected]. We are Grange Dev Group, the developer of ZYRNTOPO, and the same address reaches us for support, privacy requests and bug reports.